InKnowVision Blog

The Saga Continues

June 30th, 2008

So, after my harrowing experience ordering from my phone company, they managed to continue amazing me with their ineptitude. I received an e-mail confirmation thanking me for my order. For THE WRONG PRODUCT.

It’s beyond my imagination that a company with a revenue and budget that ranks it among the largest in the world can screw things up this badly. This part of the process should be relatively easy. Apparently not.

I have every hope that I will actually receive the right items. I don’t know why I do. Perhaps I’m just an optimist.

Question, do you carefully check what is communicated to your clients either by some automated process or directly? I spend a fair amount of time on the InKnowVision site making sure that when you click something what’s supposed to be there is actually there. It’s good practice. Try it on your own. Just like calling your office and seeing how the phone is answered. It’s your face.

Entry Filed under: Customer Service